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Case Studies

  • Reimagining the claims experience
    0 min. read

    Reimagining the claims experience

    Looking to produce better customer experiences, reduce costs and create more efficient workflows? Data is the key.

  • Tackling road accidents with behavioral science
    2 min. read

    Tackling road accidents with behavioral science

    Behavioral science informed design helps drive non-conscious change reducing road accidents by 46%

    The Big Picture Moradabad Bareilly Expressway (MBEL) is a 121 km stretch of the National Highway 24 (India)  that has been operational since January 2015. Within the span of the first 9 months, there was a record of...

  • Decoding and influencing mis-selling
    2 min. read

    Decoding and influencing mis-selling

    How behavioral sciences enabled a leading Insurance company to unearth integrity issues within their sales staff and design interventions that enabled reduce mis-selling.

    The Big Picture The Insurance industry relies heavily on a large number of sales-staff who sell insurance policies after face-to-face discussions with prospects. This large private sector insurance company was no...

  • The art of conversation
    0 min. read

    The art of conversation

    See how our automated solutions improved customer service for a leading general insurance firm.

  • Use data to identify ideal premiums and non-renewable policies
    2 min. read

    Use data to identify ideal premiums and non-renewable policies

    A home insurer uses machine-learning to selectively target potentially profitable business.

    The Big Picture A major home insurer sought to grow its policy book by selectively targeting potentially profitable business. The company wanted to predict non-catastrophic losses per household per year using home...

  • Match individuals across data sources without a unique key
    3 min. read

    Match individuals across data sources without a unique key

    A credit bureau matches individuals across data sets to extract real-time information.

    The Big Picture A leading credit bureau provided analytics and intelligence support to local credit rating agencies. The company had access to multiple data sources, such as bank data, voter IDs, and tax returns, from...

  • Improve customer claims experiences using advanced analytics
    2 min. read

    Improve customer claims experiences using advanced analytics

    A P&C insurer creates a claims analytics roadmap to implement advanced analytics solutions.

    The Big Picture A leading P&C insurer wanted to build a market-leading analytical foundation. This would help it rapidly and profitably capture whitespace growth opportunity and identify ‘micro-drivers’ of...

  • Gain early alerts and insights if metrics deviate from business goals
    2 min. read

    Gain early alerts and insights if metrics deviate from business goals

    An insurer develops an early alert system to identify results that deviate from business goals.

    The Big Picture A major P&C insurer wanted to develop an early alert system for tracking deviations from its goals and benchmarks in its business portfolio. This involved developing a guided analytics dashboard to...

  • Track customer journeys across insurance functions
    3 min. read

    Track customer journeys across insurance functions

    An insurer creates a data lake to help capture the entire customer journey.

    The Big Picture A leading insurer wanted to track customer journeys across insurance functions and also optimize contact center operations. The company’s existing data was relational in nature, and even though it...

  • Manage data size and complexity with a single data delivery platform
    3 min. read

    Manage data size and complexity with a single data delivery platform

    An insurer streamlines data extraction and consumption by developing a single data delivery platform.

    The Big Picture A leading insurer was faced with a data delivery challenge. It had an internal system for collecting policy quotes data across various lines of business. Although the data was very rich for analytical...

  • Effectively prioritize and deploy analytics initiatives
    4 min. read

    Effectively prioritize and deploy analytics initiatives

    An insurer prioritizes analytics initiatives and deploys analytics models built on best practices

    The Big Picture: A leading financial services and insurance company had limited knowledge in cutting-edge insurance analytics. The company wanted to address two key challenges: First, the company did not know how to...

  • Weathering the storm of customer calls
    0 min. read

    Weathering the storm of customer calls

    Learn how our customer genomics platform helped a major US insurer predict the likelihood and reasons behind calls, reducing costs and improving the customer experience.

  • Insurer-case-study
    2 min. read

    Modernizing the policy and claims systems for a large P&C insurer

    Business challenge Businesses worldwide are collecting, analyzing, and using data to streamline operations, better understand their A leading property and casualty (P&C) insurer wanted to modernize its policy and...

  • Insurer-case-study
    3 min. read

    Large UK general insurer optimizes its call center operations using GenAI

    Summary Our client, one of the UK’s largest general insurance companies offers consumers and businesses a wide range of insurance products including motor, home, business, travel, and more. They faced challenges in...

Our People

  • Sankar Narayanan (SN)

    Sankar Narayanan (SN)

    Chief Practice Officer

    • AI led business and functional transformation
    • Hi-Tech, Media & Broadcasting, Industrial engineering
    • Sales & Marketing Effectiveness, Customer experience, Digital Strategy
    Sankar Narayanan (SN)
    • AI led business and functional transformation
    • Hi-Tech, Media & Broadcasting, Industrial engineering
    • Sales & Marketing Effectiveness, Customer experience, Digital Strategy
  • Anindya Sengupta

    Anindya Sengupta

    Client Partner, Insurance and Healthcare

    • Thought leader in driving business transformation through AI, Engineering, and Design
    • Expert in solving business problems and implementing solutions across the insurance and healthcare value chain using advanced AI/ML techniques
    • Guide solution design and client value realization for insurance and healthcare practices
    Anindya Sengupta
    • Thought leader in driving business transformation through AI, Engineering, and Design
    • Expert in solving business problems and implementing solutions across the insurance and healthcare value chain using advanced AI/ML techniques
    • Guide solution design and client value realization for insurance and healthcare practices
  • Onil Chavan

    Onil Chavan

    Client Partner and Global Capability Head – Claims

    • Leads the consulting relationships in area of AI and big data for insurance clients
    • Expert in helping clients manage their customer experience, optimize KPIs, and leverage business performance insights across value chain
    • Help insurers realize scaled top/bottom line impact from analytics
    Onil Chavan
    • Leads the consulting relationships in area of AI and big data for insurance clients
    • Expert in helping clients manage their customer experience, optimize KPIs, and leverage business performance insights across value chain
    • Help insurers realize scaled top/bottom line impact from analytics